Administrator

3 weeks ago


Hertford, United Kingdom Tate Full time

**Administrator**

**£12.24 per hour** 12 months **Hertford / Hybrid** 37 hours per week**

We are actively recruiting for a Senior Support Officer within the Customer Interaction Team. This is an exciting opportunity to work in a challenging but rewarding role dealing with highway complaints and enquiries. We are looking for a highly motivated and enthusiastic person to join a busy team as a Senior Support Officer.

You will possess excellent attention to detail, be a good team player with the ability to work across different tasks. Excellent communication, written skills, and customer service skills are essential. You will have an enquiring mind and be able to work well as part of the Customer Interaction Team. In this role you will be dealing with the public, external partners and MP's to name a few.

Main Areas of Responsibility
Duties may involve a combination of the following tasks:

- Managing and responding to correspondence from customers, MPs and County Councillors
- Manage confidential information and providing required information to internal and external customers
- Support senior officers and managers, undertaking an ambassadorial role dealing with confidential and sensitive matters, first point of contact for Senior Managers
- Update and manage computer databases and spreadsheets, provide reports such as trends. Provide expertise in software packages such as Microsoft Office.
- Designing and implementing local process improvements.

**Person Specification**
- Although there are no specific qualifications required for these roles previous experience in service delivery or a business-related qualification would be beneficial.
- Investigating and responding to complex enquiries/complaints with the ability to demonstrate empathy
- You will have the ability to learn a wide variety of highways topics and collaborate with various highways team to obtain the required information
- You will be a competent in using Microsoft Office and be confident to be the first point of contact for Managers and possess excellent customer care skills.
- You will be self-motivated, professional and approachable providing excellent team support and best practice at all times.

Tate is acting as an Employment Business in relation to this vacancy.


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