Administrator/receptionist

3 weeks ago

Long Stratton, United Kingdom Castlemeadow Care Full time

**Administrator/Receptionist - Long Stratton**

Permanent, part-time 27 hours a week - 4 days a week with alternate weekends.

(Weekdays - 8.30am - 4pm Weekends - 10am - 4 pm)

This is an exciting opportunity to join The Mayfields, our 60-bed care home in Long Stratton. No two days are the same and the role is both varied and fast paced. This is a key role within the home as the Administration team will be liaising with residents, their families, employees at the home and, external suppliers.

To be an effective Administrator/Receptionist, we are looking for someone who has first class communication skills - written and verbal, is organised, has attention to detail and can remain calm under pressure. Our Administrators/Receptionists provide an efficient and high-quality administrative service to the Home and management, ensuring both the Company and residents needs are always met.

**Skills required**:

- Proficient in computer programs, particularly word and excel.
- Excellent communicator and confident dealing with people over the telephone
- Positive, self-motivated with a “can-do” attitude
- Excellent organisational and time management skills
- Ability to organise, schedule and adapt work tasks to meet deadlines and respond to changing situations.

**Key Responsibilities of an Administrator/Receptionist**:

- Carry out reception duties providing a focal point for visitors and telephone enquirers, promoting a positive image and customer service approach throughout.
- Greet all visitors in a friendly, courteous and efficient manner and promote the Company and the home positively in the local community.
- Maintain good working relationships with all colleagues, service users and relatives always.
- To checking invoices on receipt from Head Office and ensure a punctual distribution of these.
- Liaise and advise new residents on the process of fee payments, ensuring the monthly reconciliation and any supporting information is returned to Head Office in an accurate and timely manner.
- Maintain the Home’s petty cash, to include the recording of all disbursements and action reclaims to maintain the float.
- Liaise with approved suppliers for ordering and replenishing of stock, in line with Company procedures.
- Prepare and submit the daily/weekly/monthly payroll returns accurately, to include hours worked, sickness, holidays, starters and leavers for submission to Head Office.
- Provide clerical support to the General Manager, to include diary management, word processing, photocopying, filing etc.

**Benefits and Culture**:

- We live by our company values - we are one big family, everything we do is from the heart, caring is our passion, always have fun, nothing is too much.
- A Rewarding role
- Variety - no two days are the same
- Excellent employment benefits
- Ongoing training and development; including fully funded diplomas up to NVQ level 5.
- Long term career opportunities
- Annual Leave 28 days
- No DBS fees.
- Employee assistance program to support your health and wellbeing.
- Blue Light Card offering a number of discounts across retail and hospitality.
- Refer a friend scheme.
- Being part of an award-winning organisation

**Job Types**: Part-time, Permanent
Part-time hours: 27 per week

**Salary**: £10.90 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Long Stratton, Norfolk: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Reference ID: TMAR002

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