Ifm Receptionist

An opportunity has arisen for a highly flexible, motivated and enthusiastic individual to Join the Integrated Facilities Team (IFM) as a Receptionist within Long Eaton health centre. The post will include all reception duties including Podiatry administration.

For this role you will be required to manage, prioritise and organise your own workload. You will need to be a team player, with the ability to work autonomously when necessary.

It is essential that you have a keen interest and previous administration/clerical experience.

To be responsible for the busy switchboard and reception area, liaising with members of the public and other services and departments, both DCHS and external. Provide a friendly, helpful, and professional service.

To provide comprehensive reception clerical duties, to include cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

To ensure that public areas are kept clean and tidy

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.

Telephone answering service (general enquiries/cancelations)

Receipt of all incoming mail and its distribution.

Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.

To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.

Order and maintain supplies as necessary and in accordance with Trust policies

**Responsible for reporting site maintenance issues**: liaising with Site Landlord and their agents.

To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked

Printing/Photocopying

Maintaining site emergency equipment

When on duty to act as a Fire Warden and nominated officer of fire

Other duties may be required in response to additional service needs

Any other duties commensurate with the grading of the post and at the request of the manager.

To provide cover for colleagues’ absence at both base and other sites within the area