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Inside Sales Co-ordinator
5 months ago
**Description**
**Inside Sales Co-Ordinator **will be responsible to coordinate and follow up customer’s enquiries, orders, purchase orders to maintain the best possible support and logistics for both external and internal customers.
**IN THIS ROLE YOU WILL**:
- Administer and update Company orders and sales databases;
- Recording of all new enquires and orders on the Peterlee Quotation Log:
- Forwarding as needed enquires to third parties, i.e., Biffi, Shafer etc.;
- Expediting timely response from these third parties;
- Order entry on to the business system. Working across multiple European countries, consisting of:
- Initial order review;
- Order Entry. Day to day / simple orders only;
- Expediating outstanding or missing info. i.e., revised orders, TSF etc.
- Provide frontline administration support to ACT Sales employees to include, but not limited to, preparing documents using Word and PowerPoint, answering phones, contact and coordinate, and assist with customer order / product expediting;
- Provide superior customer service to distinguish ACT from its competitors, provide professional internal and external communication both written and spoken, and provide timely follow up;
- Review customer purchase orders commercially; for correct pricing, discounts, terms & conditions;
- Using standardized European and Business Unit processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate;
- Issue Order acknowledgements to customer and resolve any queries;
- Respond to customer queries in relation to; order status and expediting;
- Work with the team to identify and eliminate ineffective process, practices or procedures, working towards efficient, effective and timely improvement of activities, with a right first time and customer first culture;
- Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow the necessary procedures;
- Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed.
**FOR THIS ROLE YOU WILL NEED**:
- Business Administration qualification preferred but not essential;
- Experience of ERP systems;
- Proven track record of working in a customer service and/or administration environment;
- Experience of developing successful cross functional relationships internally, within a matrix organisation advantageous;
- Demonstrate good communication skills, both verbally and in writing;
- Demonstrate a pro-active, flexible and pragmatic approach;
- English fluency to business standard essential;
- Computer literacy essential;
- Demonstrate the Emerson Values.
**WHY EMERSON**
**Our Commitment to Our People**
**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**
**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**
**Our training programs focus on end-to-end development, from onboarding through senior leadership.**
**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**
**Our Commitment to Diversity, Equity & Inclusion**
**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**
**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**
**ABOUT EMERSON**
**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**
**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**
**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**
**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**
**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**
**Our Causes - **_Planet,