Customer Experience Contact Centre Assistant
2 weeks ago
**WHAT WE DO**
**WHAT YOU WILL DO**
- Be that friendly and enthusiastic voice on the other end of the phone - providing a positive and memorable service to all students, potential students, staff, and any other stakeholders across Luminate Education Group.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives and promote course specific information
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities, which may include working an occasional weekend.
**YOUR PROFILE**
- Relevant Customer Service qualification/training/experience.
- Experience in working in a customer-focused role/environment.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem-Solving skills.
- Literacy and Numeracy at Level 2 or above.
**WANT TO FIND OUT MORE?**
For more information about the role please contact:
**Max Noble
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