Parts Supervisor

4 weeks ago

Oldbury, United Kingdom Motus Vehicle Solutions Full time

Job Introduction
- **Are you an experienced Parts Advisor looking for that next step?**:

- ** Are you someone who has a passion for delivering an excellent customer experience?**

**Then this could be the perfect opportunity for you**

**We currently have a new exciting opportunity for a Parts Supervisor to join our busy team, at our Oldbury based business.**

Reporting the General Manager, your responsibilities will include assisting with the smooth running of the department and providing a first-class service to customers, both internal and external, and ensuring that stock levels and queries are dealt with effectively and efficiently.

Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times.

Key Accountabilities:

- Supporting the General Manager to effectively manage colleagues and processes within the Parts Department.
- Working alongside team members, sharing skills and experience, and identifying colleague training needs.
- To answer telephone calls within five rings and dealing with subsequent customers enquiries in a professional and efficient manner.
- To accurately identify all parts required, ensuring customers are informed of any parts promotions and to maximise selling opportunities.
- To process customer orders in line with specified procedures, collecting monies owed from customers, if required, using approved procedures and ensuring each payment is receipted.
- Assisting the General Manager with the ordering and management of stock levels, in the best cost-efficient manner, along with the processing of all relevant paperwork, whilst constantly reviewing internal processes to maintain efficiency within the business.
- Previous experience, as a Parts Advisor or Parts Supervisor, in a dealership or motor factor environment
- Excellent organizational and time management skills
- Ability to work well under pressure in a fast-paced environment
- Strong leadership and team management abilities
- Exceptional customer service skills
- Proficient in computer systems and software used in parts management

**What’s in it for you?**

From day 1 you will have access to a comprehensive benefits package including:

- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service.
- Life Assurance.
- Colleague Auto-enrolment Pension Scheme with employer contribution.
- Employee Assistance Programme
- Discounted Healthcare schemes.
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.
- Family & Friends Discounted Car Scheme.

TTE is one the UK's leading suppliers of commercial vehicle spare parts for all major European trucks, buses, vans and trailers. We have been providing ‘all makes’ commercials vehicle parts for over 30 years and believe in providing a first class service to all our customers, from our main site in Oldbury.

TTE is part of Motus Vehicle Solutions, a division of Motus Group (UK) Ltd, offering a wide range of aftermarket support services to the LCV and HGV industries and fleet operators. From van conversions and bodybuilding, tail lift supply, training, parts and distribution and ‘all makes’ commercial vehicle parts.

We pride ourselves on our customer focused approach and finding the right solutions for our customers’ needs.

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