National Accounts Administrator
4 months ago
Since 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products through our own online channels, retail partners and our own retail stores throughout the UK.
Totally Wicked has an exciting opportunity for a **National Accounts** **Administrator** to join our team in Blackburn. The purpose of this role is to support our customers, ensuring all operational tasks are completed to agreed timescales.
**What you’ll be doing**:
- Order management, including processing, inputting and tracking
- Maintaining accurate customer records, whilst keeping internal systems and databases up to date
- Providing clear, concise and professional customer communication
- General administration duties including maintaining and updating logs, databases, performance trackers and ensuring that information is accurate and up to date
- Creating sales reports generated from sales data
- Dealing with our carriers on queries/missing parcels/proof of deliveries
- Building and maintaining good working relationships
- Supporting the wider business with projects and ad hoc requests, in line with company strategy
- Supporting the Field Merchandising team with queries/additional orders/returns/POS requirements
**About you**:
- Team player who takes responsibility for their own workload
- Prior experience in an Administration role
- Excellent organisation skills
- Competent in Microsoft packages, particularly Outlook, Word & Excel
- Customer service focussed with a positive can-do attitude
- Problem solving skills
- Ability to multi task, prioritise and meet deadlines
**What we will give to you**:
- A competitive salary
- Excellent working conditions
- Ongoing training, development and career opportunities
- Flexible working options
- Generous staff discount
- Cycle to Work, Tech and Learn to Drive schemes
- 6 weeks holiday (including BH) plus the option to buy an extra week
- A wide range of other benefits including pension, Company bonus scheme, Recognition Awards and Healthcare cash back after a qualifying period
Successful applicants will be required to undertake a disclosure and barring service (DBS) check
**NO AGENCY INTEREST**
**Job Types**: Full-time, Permanent
**Salary**: £21,500.00-£23,500.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Admin: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
Work Location: In person
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