Resident Relationship Officer
5 months ago
**Job Title: Resident relationship Officer**
**Location: Enfield**
**Salary / Pay Rate: £22 P/H (Umbrella)**
**Job Type: Housing**
**The Role**
The role exists to ensure that every resident living in an Enfield home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
Knowledge of housing law
problems and solutions
Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework
management Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues
Experience of working in face-paced environment, with many competing priorities
Experience of working in complex housing organisation and experience of working with vulnerable residents to improve
outcomes and sustain behavioural change
**How to apply
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