Soft Fm Monitoring Assistant

6 months ago


Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

The post of Soft FM Monitoring Assistant fulfils a functional role within the Estates and Facilities Department, to support the wider Soft FM team to monitor the Soft FM service provision at our Peterborough and Retained Estates sites. This will predominately be based around cleaning in line with the roll out of the National Standards of Cleanliness 2021.

This is an active role, with a requirement to undertake walking the floor exercises in conjunction with our clinical and non-clinical colleagues, Soft FM service providers, Estates, Infection Control teams and external agencies. Monitoring activities will be based around technical, efficacy and annual audits and the post holder will be required to monitor the audit results, complete audit documentation, identify trends and performance failures in the cleaning service delivery.

There may on occasion be a requirement to travel to Hinchingbrooke Hospital or Stamford Hospital to support the monitoring activities depending on workload and calendar arrangements.
- The post holder will be required to undertake walking the floor exercises to monitor the PFI Soft FM service provision and the Soft FM contract at the retained estates sites (Accommodation, Robert Horrell and HRADs).
- The post holder will be required to undertake cleaning monitoring activities, including technical, efficacy and annual audits in line with the National Standards of Cleanliness 2021
- The post holder will be required to monitor the audit results, identify trends and performance failures in cleaning services
- The post holder will be required to undertake independent monitoring activities, using monitoring based software to create audits, input audit results, generate reports and analyse activities. This may include being able to review trends and creating formulas to agree cleaning score percentages.
- Any data created or obtained, whether individually or from service provider findings, must be maintained on the Soft FM team information systems to be accessed by all relevant parties.
- The post holder will be required to liaise with all Trust staff, residents, agencies, contractors as well as the general public

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
- Completion of monitoring activities to identify shortfall in standard delivery by the Soft FM service providers will assist with improving patient experience
- Be responsible for ensuring the Soft FM Service provision information provided to all users of the hospital, including patients, staff and visitors directly, is accurate, up to date and readily available in all clinical areas. This will include cleaning scores, cleaning star ratings and other documentation required to be displayed in accordance with the National Standards of Healthcare Cleanliness 2021
- Be the initial contact for complaints from the wider organisation in relation to auditing processes or Soft FM service delivery
- The post holder will be responsible for auditing the Soft FM service delivery, particularly for cleaning, guided by legislation and standards. Whilst there is the ability to make own decisions, auditing must be carried out in line with both standards and contractual requirements.
- The poster holder will be part of the wider Soft FM team but will spend a large amount of the working time away from the other team members and will be expected to work independently.
- Suggest improvements to monitoring activities and service delivery to both the Trust’s Soft FM team and the Soft FM service providers
- Report monitoring findings to the Soft FM team to ensure best practice and review the services provided are in line with schedule 14 and all relevant standards
- Assist the wider organisation, through training and education, with understanding of the auditing processes and cleaning standards
- Responsible for auditing using the Soft FM team electronic resources and stationery equipment
- Analyse the service delivery of Soft FM contracts by monitoring the services at the point of delivery, i.e. check cleans, technical, efficacy and annual audits and provide feedback to the Soft FM team
- Liaise with service providers, infection control team and wards/department clinical and non-clinical representatives to arrang



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