Customer Support Advisor

3 weeks ago


Brentford, United Kingdom Source4 Personnel Solutions Full time

My client is currently looking for a dynamic and ambitious individual to join their busy office. The purpose of the role is to book appointments with members of the public for their Will to be prepared and written.

Main duties include:

- To phone call potential clients and arrange secure appointments for the company’s field based Consultants to visit the client in their home, all calls will be from enquires from the public
- To realise the full potential of the telephone leads supplied by
- Adapting your approach to different lead sources and different types of clients
- Following up calls within expected timeframes and organising call backs at appropriate times
- Organising lead and diary information efficiently and effectively and maintaining accurate records
- To represent the company professionally and explain our service including basic legal concepts in a clear and eloquent manner.
- Excellent phone manner
- Excellent interpersonal and communication skills
- Ability to meet sales targets with a proven track record
- Relevant computer skills
- High degree of accuracy and attention to detail
- A positive team player attitude

Hours:

- Monday to Friday - 8.45am to 5.00pm or 9.45am to 6.00pm
- Over time available

**Salary**:
Basic salary plus performance related commission based on number of secure appointments booked.
- Starting salary of £19,000 for the first 3 months plus commission of £3,000 - £8,000 depending on performance, realistic OTE of £27k
Training:
Full training provided.

Please note:


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