Customer Service Sales Advisor

2 weeks ago


StainesuponThames, United Kingdom Greenhouse People Full time

**Customer Service Sales Advisor**

**Location**: The Greenhouse People, Notcutts Garden Centre, Staines Road, Laleham, Middlesex, TW18 2SF
**Salary**: Starting at £25,000, rising to £26,825 within 6-12 months, based on performance
**Contract**: Full-Time, Permanent
**Hours**: 40 per week during GMT (9am - 5pm) & 45 per week during BST (9am - 6pm) Hours may vary depending on the host garden centre
**Rota**: Typically working 5 days per week including every second weekend and Bank Holidays if on rota

**Benefits**: Uncapped commission typically £4000+ per annum, non-contractual profit and performance related bonus.

We are looking for an enthusiastic and self-motivated Customer Service focused individual who is happy to take responsibility and seeking the next stage in their career

**The Role**:
You will work on site either on an individual basis or with a colleague, having joint responsibility for the display site.

You will contribute to leading the day to day running of the display site, guiding customers on their purchasing journey. We are all about the customer experience

Key Duties & Responsibilities:

- Face to Face sales of our full range of garden buildings
- Outstanding Customer Service, including after-sales
- Answering all calls from prospective customers, converting enquiries to leads and sales
- Provide site cover and general advice and support
- Manage all electronic forms of communication
- Resolve customer queries and complaints
- Ensuring current Points of Sale are on display and that these are understood
- Working in partnership with team members to create a productive and cohesive home display site staff team
- Maintaining the site, ensuring that the display site is safe and looks inviting to customers at all times
- Carrying out general building maintenance, e.g., treatment, minor repairs etc
- Effectively managing stock, stock rotation and site rectifications
- Working on own initiative and as part of a team, sometimes under pressure
- Actively supporting promotional campaigns
- General administration duties in line with the role

**Customer Service Sales Advisor - What we need from you**:
You will have a passion for Customer Service and Sales, providing a first-class customer experience is extremely important to you.

In addition to this you will
- Be confident working within a sometimes busy and target driven environment
- Be customer focused, via experience in a customer driven environment
- Be a confident sales professional with commercial awareness and ideally experience of working to sales metrics
- Have the ability to generate and nurture leads
- Display excellent interpersonal and relationship building skills
- Display a dynamic and proactive approach
- Have a high standard of spoken and written English
- Be meticulous, to ensure attention to detail
- Have the ability to use your own Initiative, with the capacity to form potential solutions to complex problems or unplanned situations
- Be comfortable and competent using IT systems
- Display self-motivation, drive and enthusiasm - part of the rota involves lone working
- Be a team player - willing and able to work overtime when required and cover buddy-sites
- Be open to change and keen to develop and learn new skills

**Please Note**: You may be required to cover 'buddy’ sites as and when required.

**A bit about us**

We are a **global market leader** in the manufacture and retail of garden and leisure buildings. Products range from entry level greenhouses through to luxury greenhouses, summerhouses, and garden offices. Check out our website to see what youcould be selling.

Dynamic, innovative, customer driven, caring - a few words we use to describe our family owned and run business. Our people, all 200+, are of the utmost importance to us. We pride ourselves on the quality of our products and on our customer service, whichare considered integral to our growth.

**No agencies please


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