Network Project Engineer

2 weeks ago


Harrogate, United Kingdom Emprego UK Full time

**Job Details: Network Project Engineer - 2nd Line**

Full details of the job.

Vacancy NameNetwork Project Engineer - 2nd Line Vacancy NoVN345 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use)
AIM OF THE ROLE:
The main role for this position is to deliver network connectivity projects, in line with industry best practices, to our customers, based on our UK wide national MPLS network and Cloud environments. The role demands a high degree of technical design and understanding of wide area networks, VOIP, IAAS, Cloud Based Services, Wi-Fi, MPLS, WAN, LAN, Fortinet SD-WAN or combinations of all services.

This will be a predominantly project customer facing role.

KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:

- Work with project managers and coordinators to prepare project initiation and system requirements documents for customer sign-off prior to project commencement.
- Take full ownership and a proactive role in project delivery and ensure that project time scales are met.
- Liaise with customer for any support calls to aid with installations.
- Support field engineers with CPE installations.
- Ensure that all support systems have been updated with technical details of the customer solution and that all the new managed equipment that is part of the solution is added to network monitoring.
- Undertake personal and technical development as agreed with your line manager, either through in-house training, product training and self-study as available
- Document and maintain processes in line with working practices
- Work and shadow Network Consultants on the design and implementation of new products, projects, vendors and services.
- Escalate any challenges or issues in a timely manner and in line with company processes
- Liaise with Resource Coordinator for effective use of time and any scheduling requirements for workload
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards

**PERSON SPECIFICATION**

**Essential**:

- 3 years technical experience in a network project implementation role or similar
- Cisco Professional Certification, CCNA.
- Full understanding of TCP/IP protocol stack backed up by hands on experience working with IPv4 and IPv6.
- Experience in configuring and troubleshooting Fortinet/FortiGate products in particular Firewalls and SD-WAN
- Proven experience working with MPLS technologies including L2/L3 VPN and traffic engineering, OSPF, BGP, and QoS on Cisco networks
- Hands on experience in configuring, deployment and troubleshooting Routers, Switches, Firewall and Cellular devices (see Desirable below for technologies)
- Good communications and customer service skills and proven record of liaising directly with customers, vendors, service providers and suppliers.
- Able to work independently on projects and support issues
- Good organisational skills
- Ability to work under pressure
- A customer focus approach
- Good problem-solving skills

**Desirable**:

- Experience in configuring and troubleshooting Cisco/Meraki firewalls and SD-WAN
- Experience in configuring and troubleshooting Aruba Wi-Fi
- Experience in configuring and troubleshooting VOIP networking
- Experience in configuring and troubleshooting OneAccess Routers and 4G/5G solutions

**Competencies**:

- Good organizational skills
- Excellent customer service skills
- Ability to work under pressure
- Customer focus
- Problem Solving
- Integrity
- Good communication skills
- Ability to manage sensitive situations

**HOURS OF WORK**

The Company's standard working hours are Monday to Thursday 9.00 until 5:30pm with one hour for lunch, and Friday 9.00 until 3:30pm.

Hybrid working with two days in Harrogate Office (Tuesday and Thursday when rest of team are in) and three days work from home


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