Customer Service Representative

3 months ago

Rhyl, United Kingdom Prism Medical UK Full time

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

**Role Summary**

Acting as the first point of call for our customers you will ultimately empower individuals with limited mobility, helping them regain their independence and enhance their quality of life through exceptional customer service delivery to our customers.

**Essential Duties**
- Directing customer communications to the correct department, ensuring the quickest resolution to their query
- Using business systems to record necessary information and instigate actions as required
- Process quotations, liaising with internal and field based colleagues to resolve queries
- Process customer orders, liaising with the customer to resolve queries
- Process internal purchase orders to expediate the manufacture of equipment for delivery to the customer

**Personal Characteristics (Attitude)**
- Customer first mentality
- Ability to make decisions & multi task
- Can do attitude to problem solving
- Ability to engage with others at all levels
- Professional, positive and constructive communicator
- Flexible approach to work

**Essential**
- A clear and confident telephone manner
- Ability to communicate effectively with a varied range of customers
- Experience of working within a customer service environment

**Desirable**
- Experience of the medical device industry

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Rhyl, LL18 5JZ (required)

Ability to Relocate:

- Rhyl, LL18 5JZ: Relocate before starting work (required)

Work Location: In person

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