Bereavement Helpdesk Consultant

4 days ago

Birmingham, United Kingdom Nationwide Building Society Full time

**Bereavement Helpdesk Consultant
- Nationwide**

At **Nationwide**, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At **Nationwide**, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for **Nationwide**, you’ll have access to a range of benefits, support and resources. For example:

- **Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- **Employee Networks** - We have nine employee networks, open to all of our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our newest addition is the Minds Matter network, which focuses specifically on mental health and wellbeing.
- **Online Resources **- Our internal intranet page is much more than a news site, it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at **Nationwide,** we can offer this and so much more...

**Bereavement Helpdesk Consultant**

**£10.49 per hour**

**35 Hours Per Week**

**Monday to Friday**
**9am to 5pm**

**Based remotely but must be prepared to visit a local branch for 1st week training/set up and then as required** **after training**

**6 Months**

**Annual leave will be accrued pro rata**

Primarily a 6 **month** contract with **potential to go permanent** and even progress to a more senior role.

**What you'll do**:

- You will be responding to calls from family members, third parties and our frontline colleagues with a high degree of empathy and sensitive questioning to identify their individual needs.
- You will be dealing with enquiries throughout the Bereavement process and giving information on next steps, what documents are required and how to proceed to closing accounts or dealing with debts outstanding.
- You will use multiple systems to identify and provide account information on new and existing cases and identify when expert collaboration is appropriate.
- It’ll be your responsibility to guide the member to these sources of help, either internal or external support networks and charities.

**What you'll bring**:
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major building society.

If you understand the benefits of working collaboratively within teams then a role here at **Nationwide Building Society **could be for you.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £10.49 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)
- Telephony: 1 year (preferred)

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