Service Delivery Engineer
5 days ago
We have grown through partnership and collaboration with the best customers but it is our people who are at the centre of everything that we do. Our values - Dedicated, Ambitious, Curious, Entrepreneurial, and Resilient - summarise the ways that we thinkas an organisation and the way we behave as individuals. Our people work like partners helping partners, focusing on shared agendas and agreed goals. We now have just under 5000 highly skilled and dedicated employees in 17 production facilities around theglobe with an £1814 m annual turnover.4
And we are now looking for an experienced**Service Delivery Engineer** who thrives in a friendly, non-hierarchical, ‘consumer focused and customer driven’ high performance culture to be responsible for the day-to-day support for the organisation across the multiple businesses in the UK region. Reporting to the Service DeliveryManager, the role is extremely varied and will include providing technical assistance and support to the IT department, users and operational areas of the organization.
**As Service Delivery Engineer, your role responsibilities will include**:
- Carrying out user and computer administration within a Windows server environment
- Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other support teams where necessary
- Accurately recording and updating documents requests using the IT Service Desk system
- Maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Working within the relevant legislation, policies and procedures
- Configuring, managing, and maintaining telephone systems, and handheld technologies, e.g. Mobile phones, tablets
- Asset Management of all IT equipment
**Our idealService Delivery Engineer will have**:
- Ideally 12-24 months experience in a similar role
- Ideally experience in manufacturing, supply chain, retail sectors
- Troubleshooting and diagnostics experience
- Proven ability of technology realisation and delivery
- Understanding of the importance of Security and Standards
- Excellent customer service skills
- Excellent problem-solving ability
- Effective communication and organisation skills
- Effective organisational skills
**What you get in return as our Service Delivery Engineer**:
On top of working for a fantastic organisation with a family feel and state of the art facilities, you will receive a great package with competitive holiday allowance, life assurance two times yearly salary, opportunities for development and internal promotion,Cycle to work scheme, Share save scheme and a variety of discounts at well-known retailers as well as gyms and free car parking on site along with a subsidised canteen.
If you would like to join our team as our **Service Delivery Engineer** then please click **‘apply’** today - don’t miss out, we’d love to hear from you
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