Business Change and Project Officer

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
Reporting to the Business Change and Project Manager and working in collaboration with the MVLS strategy and service delivery teams and key stakeholders across the University and external organisations, the Business Change and Project Officer will provide effective change delivery for business change and process improvement projects. The postholder will use specialist knowledge to deliver, monitor, review and track activities, actions, progress and benefits against agreed plans to deliverer initiatives and projects aligned to University of Glasgow strategies and MVLS College needs.

**Main Duties and Responsibilities**
1. Design and deliver business change and improvement activities in line with business strategy and needs, working closely with senior leaders and MVLS Business Change Steering Group.
2. Use customer, colleague, and business data insights to identify, prioritise and deliver continuous process improvement to maximise service quality and efficiency.
3. Engage and effectively communicate with relevant sponsors and stakeholders from across the College and wider university, building and maintaining effective and collaborative professional relationships.
4. Lead on project workstreams, ensuring methodical management of milestones, projected and realised benefits (quantitative and qualitative KPIs), dependencies, risks and issues, operational readiness, change delivery and business continuity.
5. Work independently to effectively deliver project milestones and business improvements within agreed timescales, budgets and scope.
6. Manage project risks, identify and implement mitigating actions and solutions, and highlight issues to the Business Change and Project Manager
7. Use specialist knowledge to deliver change in adherence to stakeholder requirements, appropriate legislation, College/University policies and procedures, and industry best practice.
8. Collaborate with colleagues to build project management / process improvement communities of practice within MVLS and across the University to build networks, skills and share best practice.
9. Represent the team / College on relevant groups, forums, committees and project boards, deputising for senior colleagues as required.
10. Collate, track and maintain registers including project plans and risk registers escalating as necessary and preparing status updates for senior management.
11. Support the strategies and strategy leadership in the set up and facilitation of meetings, workshops and events, developing appropriate feedback mechanisms and following-up on any actions.
-

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 EITHER: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role or number of different roles.
OR: Scottish Credit and Qualification Framework level 9 (Ordinary Degree, Scottish Vocational Qualification level 4) or equivalent, and experience of personal development in a similar role.

**Desirable**
B1 Project management / Continuous Improvement qualification and thorough understanding of project management methodologies, e.g. Prince 2, Agile, Lean Six Sigma.
B2 Knowledge of accreditation frameworks relevant to teaching and research.
B3 Knowledge and understanding of the work conducted within the College of MVLS
B4 Knowledge and working understanding of the Higher Education sector.

**Skills**

**Essential**
C1 Structured approach to project management including regular and robust reporting.
C2 Excellent engagement, influencing and persuasion skills at colleague and senior management level.
C3 Ability to work independently, taking initiative and exercising judgement, assessing priorities, managing own workload effectively and delivering to the strategic plans.
C4 Ability to analyse sometimes ambiguous and complex situations and data and create simple clear processes.
C5 Ability to challenge, test and interrogate all information provided and align with best practice, including testing and using industry wide benchmarking information.
C6 Ability to work under pressure.
C7 IT literate and experienced in developing databases, reports and engaging and informative presentations.

**Desirable**
D1 Strong MS Teams user, with good knowledge and experience of using Apps to aid project delivery and management.

**Experience**

**Essential**
E1 Project management in complex environments involving multiple stakeholders with evidence of engaging and working with professional project teams and ensuring delivery of projects.
E2 Experience in organising knowledge sharing networks and / or communities of practice.
E3 Experience of problem solving, planning organising and setting priorities.
E4 Experience of stakeholder and staff management.

**Desirable**:

F1 Experience of business change related work in the Higher Education sector, ideally including medical, vet

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