Customer Service Advisor
6 months ago
We have an exciting opportunity for a **Customer Service Advisor** to join our small friendly team. At **The Journey Centre** - part of the prestigious Trek Group of companies - we retail and fit motor vehicle and leisure accessories such as roof boxes, bike racks and towbars etc.
Previous experience isn’t necessary as full training will be given, but **an interest in motor and leisure vehicles **would be an advantage. If you have previous experience working for a motor spares retailer we would be very interested in speaking with you.
You will work within the team and help to provide excellent customer service.
- You will handle customer enquires both by telephone and in store
- We operate a mail order operation via our website and other platforms, you will be involved in guiding customer enquires and processing their orders.
- Liaising with supplier for technical data and keeping your knowledge at its best
To be successful in this role you will need:
- An interest in our range of products and services
- The ability to understand customer needs
- A proactive approach to helping customers
- Availability to work on a rota basis, including alternate Saturdays with a day off in lieu during the week.
- Hours of work are Monday to Friday 9.30 - 17.30, Saturday 9.30 - 16.00.
- No Sunday working.
- **Part-time** could be considered but hours **must include Thursday to Saturday**.
As well as holiday and contributory pension, you can expect to enjoy:
- Competitive salary
- Staff discount
- 30 days holiday (inclusive of bank holidays) - pro-rata if part-time.
- Pension Scheme
- Free on-site parking
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £21,000.00-£28,000.00 per year
**Benefits**:
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you practical and would you feel comfortable helping to fit tow bars, roof boxes, towing mirrors etc?
Work authorisation:
- United Kingdom (required)
Work Location: In person
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