Digital Customer Service
2 weeks ago
The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and interpersonal skills are required.
You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via our IT Self Service portal. Assisting in the provision, maintenance, and development of a comprehensive IT service portfolio under the guidance of the Digital Support workstream to support departmental objectives. Alongside the other main responsibility of overseeing the procurement function of all things related to IT with the other Digital Customer Support post holders.
The post holder will be based, at our flagship corporate site Estuary Point, Speke, Liverpool and will be responsible for supporting those delivering IT systems & services across the Trust as well as being the main point of contact for our users who have IT related incidents and queries. Managing your workload via our ITSM tool in line with KPI’s and targets for individuals and contributing to the whole team’s performance.
**Key areas of responsibility will include**:
To provide excellent standards of customer services at all times to users across North West Ambulance Service NHS Trust.
To operate the Trusts Digital Support Desk, dealing with user reported requests and incidents and classifying them to the appropriate team as appropriate.
Digital Support Desk is the first point of contact for over 7,000 customers that may experience problems or have queries relating to WCHT systems which support the delivery of patient care.
To classify, investigate, diagnose and, where possible resolve, at the first point of contact, IT incidents reported to the Digital Support Desk.
Oversee user management processes for starters/leavers/modifications and ensure accurate reporting is available.
Oversee all aspects of ICT procurement & supplier management within the ICT Service Management Tool.
You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
-
Customer Service Assistant
29 minutes ago
Bolton, United Kingdom Petrol Service Stations Full timeWe are on the look out for Customer Service Champions to join our team! The role of a Customer Service Assistant within a Petrol Station involves a range of tasks, including advising and Serving Customers, Till operation, Stock Replenishment /Rotation / Merchandising, Cash handling and carrying out Housekeeping activities according to set procedures. **Job...
-
Customer Service Advisor
7 days ago
Bolton, United Kingdom Yorkshire Building Society Full time**_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...
-
Customer Service
16 hours ago
Bolton, United Kingdom First Choice Recruitment, Wakefield Full time**Role: Customer Service Advisor** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: 22.05.2023** First...
-
Digital Marketing Executive
1 week ago
Bolton, United Kingdom Aaron Wallis Sales Recruitment Full timeDigital Marketing Executive Bolton Basic Salary to £35,000 + Bonus, Pension, Healthcare and benefits Established for over 20 years this organisation are a byword for quality and have a reputation for product innovation and excellence in customer service. As a manufacturer of high grade products for use exclusively by construction trade professionals,...
-
Digital Tech Marketer
3 days ago
Bolton, United Kingdom Square Peg Associates Ltd Full timeWe are excited to hire a Digital Tech Marketer to drive forward the online lead generation process, create automation sequences and manage the firm’s digital marketing campaigns. You will assist in developing the process to deliver a functioning sales funneland create workflows for the different departments to follow. You will help to promote the products...
-
Digital Marketer
15 hours ago
Bolton, United Kingdom G2 Legal Limited Full timeA well-established Bolton based law firm are currently looking to recruit a Digital Marketer to develop the firms digital marketing presence. You will be working within a well established law firm who offer a friendly working environment and excellentbenefits. **Digital Marketer Bolton £27,000** Benefits include - 25 days annual leave plus bank holidays -...
-
Digital Marketer
6 days ago
Bolton, United Kingdom DHS bury bolton Full timeAt DHS Bury Bolton, we are more than a cleaning service; we are your dedicated partners in creating pristine spaces. With a commitment to excellence and a passion for hygiene, we bring a fresh perspective to cleanliness. Our experienced team, personalized approach, and environmentally friendly practices set us apart. Trust DHS Bury Bolton for a spotless,...
-
Customer service manager
Found in: Whatjobs ES C2 - 4 days ago
Bolton, United Kingdom Page Personnel Full timeThis role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction. You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer service delivery in the industrial manufacturing distribution industry.Client DetailsThis company is a...
-
Customer Service Coordinator
6 days ago
Bolton, United Kingdom Oyster Recruitment Full timeAre you an experienced Service Scheduler/Service Coordinator/ Service Deployer? Do you thrive on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service? Our client is looking for a permanent Service Scheduler/Service Co-ordinator/ Service Deployer to join their team...
-
Customer Service Advisor
37 minutes ago
Bolton, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** Pertemps are recruiting for Customer Service positions working on assignment at one of the UK’s leading banks. **WHAT’S IN IT FOR YOU?** - A full comprehensive training and coaching package- Potential for future pay progression (length of service and competency based)- Potential to work on a hybrid basis...
-
Customer Service Advisor
15 hours ago
Bolton, United Kingdom SF Recruitment Full timeJob Title - Customer Service Administrator Location - Bolton Salary - £20,000-£23,000 The Commercial Division at SF Recruitment are currently working with a well-established business based in the UK due to significant growth. They are looking for an experienced Customer Service Administrator to join their fun and vibrant team. As the Customer Service...
-
Customer Service Assistant
29 minutes ago
Bolton, United Kingdom Burger Co Full timeWe are a popular quick service burger bar about to open our second location in Bolton The role of a involves a range of tasks, including advising and Serving Customers, Till operation, Cash handling and carrying out Housekeeping activities according to set procedures. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 20 per week **Salary**:...
-
Customer Service
2 days ago
Bolton, United Kingdom Time Recruitment Full timeCustomer Service Bolton £20,000 Monday to Friday 9-5 (1 Hour lunch) 4 days working from home I am working with one of the top 15 companies in the UK and have over 40 years experience in their market. They are looking to add to their fantastic Credit Hire department in their modern vibrant office. **Responsibilities**: - Reviewing pre proceedings...
-
Customer Service Officer
Found in: Talent UK 2 C2 - 2 weeks ago
Bolton, United Kingdom Bolton Council Full timeJob Title – Customer Service Officer Team – Customer Services Hours – 37 hours per week and 18 hours per week Grade D, full time -scp6 £23,893 to scp11 £25,979 per annum, or Part time – scp6 £11,623 to scp11 £12,638 per annum Contract – Permanent The Role Access Bolton, the Council’s Contact Centre, is looking for...
-
Customer Service/sales Assistant
2 weeks ago
Bolton, United Kingdom D S Promotions Ltd Full time**Job Title: Customer Service/Sales Assistant** We are a dynamic and innovative marketing firm dedicated to delivering exceptional face-to-face experiences to our clients and their customers. We believe in the power of personal connections and are committed to providing top-notch service to our clients while fostering a positive work environment for our...
-
Customer Service Advisor
16 hours ago
Bolton, United Kingdom Page Personnel - UK Full timeOpportunity to work for a leading Logistics company - Excellent career progression **About Our Client**: Our client is a prominent player in the Transport & Distribution sector, with a team of over 1,500 individuals across the UK. Located in Bolton, they are renowned for their commitment to delivering top-quality service and exceeding customer...
-
Customer Service Advisor
1 week ago
Bolton, United Kingdom The People Pod Full timeCustomer Service Advisor - Admin Team An exciting opportunity has arisen for a self-driven and confident Customer Service Advisor to join our Company based in Bolton. Customer Service Advisor: Dealing with inbound calls/queries and New Instructions: Answering a high volume of calls maintaining a rapid response rate according to agreed service levels. Making...
-
Customer Service Advisor
3 days ago
Bolton, United Kingdom The People Pod Full timeCustomer Service Advisor - Admin Team An exciting opportunity has arisen for a self-driven and confident Customer Service Advisor to join our Company based in Bolton. Customer Service Advisor: Dealing with inbound calls/queries and New Instructions: Answering a high volume of calls maintaining a rapid response rate according to agreed service levels. Making...
-
Customer Service Advisor
7 days ago
Bolton, United Kingdom Walters People Full timeFacilities Coordinator Contract: Perm Salary: £21,000 pa Hours: Monday-Friday (37 hours per week) Location: Kearsley, Manchester (fully office based) This role is to support my client with the provision of reactive maintenance and supporting installations of new equipment. Within this role you are required to deliver excellent customer service, answering...
-
Elderly Services Liaison Officer
4 days ago
Bolton, United Kingdom Bolton at Home Full timeJob reference BH000506 Date posted 31/03/2023 Application closing date 14/04/2023 Salary Grade 4 - £27,883 - £32,096 Package Fixed Term (until 31/03/2025) Full Time (36 Hours) Contractual hours 36 Basis Full time Job category/type Housing Job description **What is the Role?** The Elderly Services Liaison Officer will deliver a liaison...