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Customer Service

5 months ago

Bolton, United Kingdom First Choice Recruitment, Wakefield Full time

**Role: Customer Service Advisor**

**Rate: £10.42 per hour (£10.78 after 12 weeks)**

**Hours - 4 rotating shifts**:
Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday

Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday

Week 3- 9:00-5:30 - Monday - Friday

Week 4 - 9:30-6:00 - Monday - Friday

**Start Date: 22.05.2023**

First Choice are actively recruiting a number of **Customer Service Advisor **to join our reputable client. Role will require you to work from the office within the depot.

Training will be provided.

After Training, you will be working a rotation of shifts including weekends.

**Key accountabilities**:

- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA’s
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multi-channel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

INDCOM

**Salary**: From £10.42 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: JG/CSA/0523
Expected start date: 22/05/2023