Customer Service Advisor S1 Homes Glasgow

3 weeks ago

Glasgow, United Kingdom Santander Full time

Customer Service Advisor | S1 | Homes | Glasgow

Country: United Kingdom

**Join our community**

We are currently recruiting full time Customer Service colleagues for roles within our Glasgow Mortgage Contact Centre with a starting package of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1,568 discretionary performance related bonus.

We don’t require previous experience. We will provide you with a comprehensive on-site fully paid training program (up to 12 weeks) to ensure that you feel confident and set you up for long-term success in your role. During this time, you will have a chance to meet and engage with your colleagues which will make your journey even more satisfying.

Once you are successfully competent in role, we do consider individual requests for flexible working which could include part time hours. We understand the need for working patterns to flex and meet the need of both customers and colleagues alike and are very proud of being able to offer this.

By joining our team, you'll benefit from the best of both worlds: the flexibility of working from home combined with the advantages of being part of a collaborative office environment.

Santander is all about providing our customers with an experience that's second to none. In this contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you’re helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you’ll never know what the next caller might need, and no two customers are the same.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.

**The difference you’ll make**
- Helping customers each day by answering queries from customers, brokers, solicitors, and 3rd parties, which may be incoming telephone calls, via live chat or a mixture of both
- Assisting customers/brokers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

**What you’ll bring**
- Resilience and problem-solving skills
- Excellent verbal and written communication and customer service skills
- Strong computer and numeracy skills
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have**
- A structured approach to work and well organised
- Excellent attention to detail to ensure quality standards are maintained
- Ability to be adapt, flexible and approachable in dynamic pressure environments

**What else you need to know**

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Glasgow and our current expectation is to attend our initial on-site training for the first 12 weeks. After that time you’ll typically work in the office for 2 days per week (benefitting from interaction with your team) and from home 3 days per week.

As mentioned, once you are successfully competent in role, if you are interested in a flexible or reduced working pattern we would still love to hear from you and discuss.

You will be working 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays)

When in the office, you’ll be working close to the busy city centre of Glasgow, with lots of local eateries in surrounding areas.

**Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which incr

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