Customer Service Advisor S1 Homes Glasgow

4 months ago

Glasgow, United Kingdom Santander Full time

Customer Service Advisor | S1 | Homes | Glasgow

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

We are currently recruiting full time Customer Service colleagues for roles within our Glasgow Mortgage Contact Centre with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.

We don’t require previous experience. We will provide you with a comprehensive on-site fully paid training program (up to 12 weeks) to ensure that you feel confident and set you up for long-term success in your role. During this time, you will have a chance to meet and engage with your colleagues which will make your journey even more satisfying.

By joining our team, you'll benefit from the best of both worlds: the flexibility of a home-based position and the advantages of being part of a collaborative office environment - sometimes you will be asked to attend the office for important meetings and training sessions, ensuring we maintain a strong sense of teamwork and camaraderie.

Santander is all about providing our customers with an experience that's second to none. In this contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you’re helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you’ll never know what the next caller might need, and no two customers are the same.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience

**The difference you will make.**
- Helping customers each day by answering inbound calls from customers, brokers, solicitors and 3rd parties
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

**What you will bring.**
- Excellent verbal and written communication and customer service skills
- Strong computer and numeracy skills
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Resilience and problem-solving skills
- A structured approach to work and well organised
- Excellent attention to detail to ensure quality standards are maintained
- Flexible, approachable and works well under pressure

**What else you need to know.**

We’re recruiting full-time roles at 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays)

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to Work in the UK.**

**What to do next**:
If this sounds like a role you’re interested in, then please apply.

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