Customer Onboarding Specialist

5 months ago

Edinburgh, United Kingdom Element Materials Technology Full time

Overview:
Element has an opportunity for a new **Customer Onboarding Specialist** to join our team in Edinburgh. This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector.

Our Customer Onboarding Specialist will report to the Credit Control Team Leader and will be responsible for the primary support of the customer onboarding process.

In this position they will work with Element Labs and Customers to set up new accounts and communicate with internal and external customers effectively; ensuring that all Element policies are being adhered to during the Onboarding Process. A key element of this role is to continually strive to improve processes and make recommendations for a leaner process.

**Responsibilities**:

- Work with Element Labs and Credit Control team to ensure each piece of our journey meets customer expectations
- Conduct phone / Teams calls to ensure that customers are supported during our onboarding process
- Issue and adapt welcome packs to all customers
- Being the first point of contact within the Credit Control team for customer onboarding queries, managing the shared mailbox
- Manage the transition of the customer to the Credit Control team after onboarding
- Setup of new accounts across multiple platforms and continual customer master data management
- Conduct credit checks with credit reference agencies and continual credit monitoring
- Assist in developing measurements to help understand the impact of successful onboarding
- Assist in creating initiatives that help to drive successful onboarding
- Provide support to Credit Control Team Leads and Credit Control Manager
- Ad hoc duties to support wider finance team and initiatives

Skills / Qualifications:
Essential skills and experience:

- Experience in multi-site / location customer or credit support
- Proficiency with accounting software systems
- Effective prioritization skills, and the ability to influence and direct operations
- Demonstrated problem resolution skills
- Excellent analytical skills and working knowledge of cash collection and credit risk processes
- Excellent interpersonal skills, ability to function as part of a team
- Ability to remain calm when faced with deadlines and multiple priorities

Desired skills and experience:

- German or Dutch language skills
- Experience of reading and giving recommendations based from credit reports
- Microsoft D365 experience

Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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