Customer Support
2 weeks ago
**Job Description**:
Customer support Administrator
Our client is seeking a customer support Administrator located not far from Belper, this is an exciting opportunity.
Key Responsibilities:
.The role is based within a busy sales office and as part of the role you will be answering incoming calls
.Dealing with customer service enquiries including proof of delivery and covering the spares technical enquiry line
.Process cash / staff order and sales
.Take ownership of customer complaints and provide appropriate solutions within agreed time limits to resolve these
.Communicate with our renewable customers to ensure allocation and delivery of their orders
**Requirements**:
.Ability to multi-task, prioritise and manage time effectively
.Strong phone contact handling skills and active listening
.An ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits
.Help our customers
.A patient and empathetic approach
**Benefits**:
.Pension scheme
.cycle to work scheme
.Extensive training for all employees
.We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them
Monday to Friday 37 hours
- £23k
For more information please call Hannah-Laura at Pertemps Derby on 01332363000
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