Junior Sales Representative

6 months ago

Cannock, United Kingdom Leisure TV Rights Ltd Full time

**Think you could beat the warped wall?**

Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & enjoyment into it as possible. Our venues offer visitors the opportunity to immerse themselves into the world of fame on their favourite TV shows. But for us, it doesn’t stop at our visitors, we want to create immersive opportunities for our people too. A reason to get out of bed in the morning & a place where you can bring your true self to, whilst growing & developing your skills and experience within a unique brand that no other can compete with.
- **Exceptional venues. Outstanding experiences. Delivered expertlyand that’s where you come in.**_

**Ninja in a nutshell**

We are Ninjas. As a team member you’ll thrive off adrenaline of no two days ever being the same. Our visitors come to us full of energy, and we thrive off it. We challenge you to put your best foot forward & ensure that our customers are immersed & escape reality. It’s our job to make sure that our customers experience all the excitement, all the fun, all the energy & all the action within our venue.

As a Ninja your challenge is bring your own unique style to work, showing up each & everyday with energy & passion for our customers. You are the face of the experience, so you’ll make it your mission to deliver the best experience possible.

**Choose your challenge - Admin Assistant / Junior Sales Representative**

Are you ready ? You’ve got a key part to play in the experience at our sales office, as you’ll be the first Ninja our guests talk to when they are booking their challenge. We are looking for an enthusiastic Admin assistant / Junior Sales Representative to contribute in generating sales for our company. You will be responsible for assisting the team with their sales and learning how to close sales deals over the phone and maintaining good customer relationships.

You must be an excellent communicator and have superior people skills. You must be organised and willing to learn how to discuss products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Your daily mission**
- We take safety seriously, so you’ll be responsible for ensuring that you have checked if any of our guests need any support whilst they are with us
- Work closely with all bookings/communication enquiries online & over the phone
- Work towards daily, weekly and monthly targets
- Ensure all administration and processing of payments are completed in line with our procedures
- Provide excellence in customer relations giving guidance and support
- Bring to life our experience when speaking to guests who enquire about bookings
- Obtain key information from guest bookings such as; dietary requirements, reasonable adjustments etc
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.

**Your Ninja allies**
- Work closely with other Ninja team members through being true to our values & supporting one another with whatever challenges throughout the shift
- Work closely with the Elite Ninja’s (that’s our Supervisors & Managers) to ensure our missions for the day are achieved

**Ninjutsu (experience/skills/qualifications to non-Ninjas)**

**Essential**
- Customer service/Customer facing experience

**Desirable**
- Sales and or telesales
- Experience of POS systems is advantageous
- Administration experience & comfortable working with Microsoft, systems etc
- Good knowledge or relevant computer programs (eg CRM software) and telephone systems
- Ability to learn about products/services and describe/explain them to customers

**Other**
- **Decision Making**: Desirable
- **Identifying and solving problems**: Desirable
- **Work Quality**: High standard required
- **Getting on with people - team and guests**: Essential
- **Interpersonal skills**: Essential
- **Technical proficiency**: Desirable
- **Motivation**: Be a self starter and highly motivated

**Specific skills necessary**
- Interpersonal skills
- Customer Relations

**What we look for in our Ninjas - our values**
- **Energy - **We understand the correlation between positive energy & results, so we look for people who want to push themselves & each other to achieve more. You’ll be the type of person that doesn’t like to sit still. Our customers come to us full of energy, and we thrive from it.
- **Courage -** We know that fortune favours the bold. We act decisively, with foresight & courage. You will be in your comfort zone when you are empowered to take positive steps

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