Pet Claims Assistant
2 days ago
Pet Claims Assistant (Permanent) - Kings Hill
We are recruiting for an established client located on Kings Hill for a number of Pet Claims Assistants where no previous experience is required These roles have become available to due continued growth within the business.
This wonderful organisation offers the real deal
An attractive starting salary and annual bonus scheme, with on the job training and continual support, the most amazing benefits which are too many to mention below, superb working conditions, with hybrid working available once you have successfully completedyour training (so 3 days in the office and 2 days working from home) and just as important, a really fun place to worka
Pleas read the entire job advertisement in order to get a full understanding of what is on offer:
No previous experience is required
No insurance experience is required
Important to note: no sales involved whatsoever Full comprehensive on the job training provided by their amazing Learning & Development team, who will teach you everything you need to know enabling you to work confidently, followed by the in house LeadershipTeam supporting you and mpowering you to learn and grow throughout your career within the business.
4 - 6 weeks initial training provided in the office
Thereafter, once you have completed satisfactory levels of training you will then be able to work on an attractive hybrid working basis, so 3 days in the office and 2 days working from home, when you will be provided with the equipment to do so.
**What sort of background are we looking for?**
Lots of flexibility with this element for example, you could be fresh out of education looking for your first office based role.
Just looking for something new
Individuals with the ability to deliver exceptional levels of customer care to people over the telephone who can also demonstrate empathy
Someone with a love of animals
Someone from a retail background would also be ideal as long as they have PC skills and exceptional customer service abilities
**What you will need**:
A great telephone manner
The ability to build strong customer relationships and deliver in terms of customer care from the initial incoming call.
The ability to listen and show empathy to customers during what can for some, be a difficult time when making their pet insurance claim
Able to work collaboratively with others to meet company objectives.
Respect for customers and business confidentiality
Enthusiasm
Computer literacy
An eye for detail and accuracy
**What does the role of Pet Claims Assistant involv**e?
A Pet Claims Assistant will be handling INCOMING calls/enquiries from members of the general public making their Pet Insurance Claim.
These roles are all about delivering world class customer service, supporting customers and their pets, in their time of need and managing the background administrative process enabling them to make their Pet Insurance Claim as smooth a journey, as possible
**Salary & Benefits Package available**:
£18,180 per annum
Performance related bonus (based on personal and company performance)
36.25 working hours per week with flexitime available
Monday to Friday 9am - 5pm
Annual pay increase
25 days holiday + bank holidays
An exceptional array of benefits available, too many to mention but these include:
Lots of fun activities, initiatives and celebrations such as awards nights, Christmas parties, team lunches, quiz nights
A Wellbeing Team who provide little pick me ups such as sweetie drops, monthly fruit baskets and ice cream vans
Lots of support for your mental wellbeing through Covea Minds, who provide Mental Health First Aiders and an Employee Assistance Programme where employees can access additional support such as counselling
Excellent staff pension scheme
Health benefits such as free eye tests, flu jabs and the option to opt into private medical insurance
Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers
**What would a Pet Claims Assistant be responsible for?**
Responding to incoming calls in an attractive customer contact centre
Ensuring an outstanding customer experience right from the word go
Uploading claims correspondence and claims forms received onto the claims system Responding to customer written requests /general enquiries
Keeping customers informed on the progress of their claim
Taking inbound calls from customers, veterinary practices etc and logging this information onto the system
Only outbound calling required would be to communicate with any customers regarding the progress of their claim and returning any policyholder calls where necessary
Completing administrative duties to support the Claims Handlers
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