Customer Care Consultant

2 weeks ago

Oldham, United Kingdom Millercare Ltd Full time

Customer Care Consultant

As the face of Millercare, you will be dealing directly with our growing customer base. The role of Customer Care Consultant is highly varied and no two days are the same; from assisting and advising customers to find the most suitable products for their needs in store, updating pricing and promotions, managing stock, to delivering products to the customers home, you will be involved in every aspect of making the Millercare customer experience a memorable one. The right attitude speaks louder still. We want you to sell with personality and pride so you’ll be confident and engaging, excellent at communicating and be passionate about our products. We can teach you the rest.

**Your essential skills and qualities**
- 2 years retail experience
- Full driving license and happy to drive a transit van
- Highly motivated
- A passion for exceeding customer expectations
- People Person
- Ready for a very different kind of retailing
- Willing to work at multiple branches

**Benefits**
- Quarterly Incentives
- Annual Bonus Scheme
- Team Commission
- Pension
- Life Assurance
- Staff Discount Scheme

**Responsibilities and Duties**
- Participating in the day to day running of the branch.
- Assisting and advising customers to find the most suitable product to meet their needs.
- Carrying out assessments off site.
- Accurately handling cash, cheques, BACS and credit / debit cards.
- Delivering products to customers homes. (Involves some manual handling).
- Stocktaking, stock control and rotation of stock.
- General administration.
- Replenish stock onto shelves, assemble products, visual merchandising.
- Keeping the premises and vehicles clean and tidy.
- Marketing activity including leafleting and promotional events.
- Manual handling tasks.
- Driving company vehicles including SWB vans.
- Continuing professional development (CPD) including attending training sessions when and where required, e-learning and personal research.
- Cover other branches as and when required.
- Represent the public face of Millercare: Impeccable customer service, dressed according to company policy, driving with care and consideration and always striving for 5 star reviews.
- Any additional reasonable request by management.

**About Millercare**

With 70 years experience and multiple stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is built on providing an existing range of high quality mobility, healthcare and household products all designed to make our customers' lives easier.

Everything we do is focused on the needs of our loyal customers; giving them greater independence, freedom and improved quality of life. Our people are critical to maintaining and building strong relationships with our customers. They trust us to provide the correct products to suit their specific needs.

Working for us means you are part of a team; everyone in Millercare knows everyone else, we help each other at every level. We work hard but the work is rewarding.

Pay: From £22,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Application question(s):

- The role includes some manual handling and driving a transit van, Would you have any issues with either of these aspects?

**Experience**:

- Customer-facing Retail: 2 years (required)
- EPOS and MS Excel: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Reference ID: MS_CCCM1

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