Service Delivery
2 weeks ago
A typical day
- Provide IT support to colleagues across SMBC EMEA Region
- Responding to client support requests, determining the nature of the problem, and owning the problem to resolution
- Troubleshooting hardware and software issues, installing and maintaining hardware and computer peripherals
- Liaise, coordinate and monitor the escalation to 3rd level support groups
- Building workstations to requirements specification, and configuring, administering, and support of all desktop operations
- Supporting both the team’s projects and the Technology departments projects as required
You must have
- GCSE English & Maths 4-9 (C-A*) or equivalent
Skills needed | Teamwork | Communication | Initiative
- A passion for digital and innovation, and desire to learn and grow in this field
- A dependable self-starter
- Customer focused, flexible, and eager to take ownership of issues
- Attention to detail
- Ability to work in a fast-paced environment to resolve issues and maintain a positive outlook
- Ability to work collaboratively with multiple support teams on emerging issues
- An interest in developing new skills within technology and finance
Perks and benefits | Amazing location | Flexible working hours | Multiverse Community Hub | Multiverse community | Pension | Volunteering
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