Customer Support Advisors

3 months ago


Belper, United Kingdom Blue Arrow Full time

Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit hard working **Customer Service Advisors** (Belper, Derbyshire) to join their team on a full-time permanent basis. _These roles are to join the intake on August 1st. we have multiple roles to join this intake_

Please note the below role will be based on-site so you would need to live in Belper/Derby or the surrounding areas and be able to easily commute to this location.

This company is one of the
**best** employers in the area awarded with Gold Investors in People There are many benefits to join this team, a few of which are listed below:

- FACILITIES (Electric charging stations for cars, bike to work scheme, subsidised restaurant, uniform)
- HEALTH (Subsidised private healthcare, flu vaccinations, eye tests, wellbeing programme)
- FINANCIAL (company discounts, generous pension scheme, death in service benefit, 33 days of holiday)
- GROWTH (extensive training for all employees, development programmes)

**What does this Customer Service Advisor role involve?**

Hours: FULL TIME: 39.5 hours per week (PART TIME also available - salary and bonus pro rata)

Shifts on a rota basis between the hours of:
Monday - Friday: 08:00 - 18:00
Saturday: 08:00 -15:00
Sunday: 08:00 - 12:00

Salary**:_ £23066 and up to £1500 bonus_**

**What duties will be included in this Customer Service Advisor role**:

- Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
- Ensure all telephone calls are answered within our service level agreement, booking,

engineer visits utilising the Salesforce platform.
- You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Work closely with our customers to keep them informed and delighted with the

customer service they have experienced.
- Work in line with Contact Centre processes and targets to ensure a professional service

is provided at all levels.
- Ensure compliance with all regulations.

**What will you bring to this Customer Service Advisor role**:

- At least 2 year's previous customer service experience is essential.
- At least 1 year's previous customer service in a call centre is desirable but not essential.
- Solid recent work history within customer service
- Strong communication skills
- Excellent telephone manner
- Demonstrate the drive to deliver world class service to all customers.
- Flexible approach to learning new skills to support business requirements.
- Highly approachable with good interpersonal
- Motivational to work alone or as part of a team.
- Self-starting with a positive outlook and determination to succeed.

**How will you get to this Customer Service Advisor role?**

Our client is based in Belper, so if you have access to your own car and live in surrounding areas, great If you are limited to public transport, there are bus stops a short walk from the site (just over 30 minutes if you are traveling from Ripley or Derby city centre), bus stop is located just outside the building, parking available too.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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