Customer Service Advisor
4 weeks ago
Job Specification
For: Customer Service Advisor
Ref: VR/04949
Customer Service Advisor
39.5 hours per week. Shift patterns between 8am-6pm
Inspire Resourcing are recruiting a Customer Service Advisor for a well-established company based in Belper.
Main duties:
* You will be dealing with customers who contact via telephone, email or live chat to arrange engineer visits. Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
* You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service.
* Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
* Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
* Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
Requirements:
* A passion for delivering excellent customer service to customers.
* A sound understanding of Microsoft applications and web-based platforms.
* You’re highly approachable with good interpersonal and communication skills.
* A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
* Previous Call Centre experience is desirable.
* The ability to be motivated when working independently or as part of a team.
Benefits:
* Generous pension scheme
* Death in service benefit
* Cycle to work scheme
* Onsite bistro
* Full training
* Health and wellbeing program
* Company incentives
£25,008 with the opportunity to get up to £1500 p.a in bonus
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