Service Leader Grade 10

2 months ago

Croydon, United Kingdom Croydon Council Full time

**“Have you got a good eye for detail and a can-do attitude to support an **extremely busy service?”**

**The Opportunity**

To provide management and leadership of senior and service support coordinators taking overall responsibility in any given service portfolio area to lead and drive delivery of consistent high-quality support within the practice system embedding an agile and flexible working culture to ensure adequate and robust support arrangements across.

Providing a context of high support and high challenge, service leaders will be responsible for the oversight, scrutiny, and accountability of support services including having an overview of staffing systems.

Ensuring the implementation of best practice and service standards whilst building effective working relationships and supporting collaborative ways of working with service coordinators, practitioners, social workers, and managers.

Leading the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support, and expertise to service coordinators.

Ensure that processes, systems, and governance arrangements are followed and fit for purpose the role will also provide efficient and effective support to the Head of Service in the delivery of service functions.

**Benefits of Working With Us**
- A pension scheme with an average employer contribution of 20%
- 29 days’ annual leave in addition to Bank Holidays
- Investment into your staff well-being

**Why Join Us**
- The ethos at Croydon is very much about working together to make positive change
- You will join an established team who can help you settle in and offer their expertise
- You will have the support of colleagues within service support services and colleagues in the wider practice system.

**About You**

We are looking for a confident individual, who also has:

- Knowledge of common service support systems used throughout the council.
- Good knowledge and understanding of the customers’ service support requirements.
- Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment. Delivering customer service expertise
- Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
- A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment.
- Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

Full time** **36 hours per week

Shortlisting will take place 11 April 2023

Interviews will take place 17 April 2023

Equal Opportunities and Safeguarding Statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

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