Ophthalmology Clinic Co-ordinator

3 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

To work as part of the clerical team to support a team of clinicians.

To provide a comprehensive administrative and booking support service to the Ophthalmology team.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the Directorate as and when required. This support should be provided between the hours of 8.00 am to 17.00 unless otherwise specified at a local level.

To provide effective input into the work of the Trust, to support the achievement of our vision and values.

Please note "Previous applicants need not reply"

Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.

Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.

Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.

Liaise with consultants and secretaries regarding clinic availability

Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as the 18-week RTT pathway.

Receive and prepare relevant correspondence and material as required for clinical teams

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Process outpatient referral letters to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.

Responsible for General Advice & Guidance

Responsible for printing Choose and Book referrals and monitoring and actioning the ASI list

Check and action ERS daily

Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.

Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.

Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.

Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets

Coordinate referrals to consultants for grading

Responsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate

Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.

Ensure patients are contacted verbally to make and agree appointments.

All appointments to be confirmed by a letter to patient/parent or guardian with regards to children

Liaise with consultants and secretaries regarding clinic availability

Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as the 18-week RTT pathway.

Receive and prepare relevant correspondence and material as required for clinical teams

Ensure that all correspondence and documentation is filed promptly and cross referenced

Ensure patient notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes following laid down guidelines

Assist with the coordination of clinics to ensure effective time management and utilisation

Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate

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