Customer Service Advisor

7 months ago

Birkenhead, United Kingdom RECRUIT RIGHT Full time

Our client is on the lookout for an experienced customer service advisor to join their fast-growing team. As a member of the inbound customer service team, you will be involved in liaising between clients and service providers (law firms, search companies, lenders, and brokers) and provide the highest standards of service in all areas.

Your role within the company will be to liaise with clients to resolve any queries or issues they may have in a highly professional manner. You will aim to answer all queries relating to conveyancing and provide resolution for your client if one is achievable. You will also work very closely with the internal Customer Relations Team to ensure continuity of service and to achieve your objectives.

**Specific Tasks**
- Effective handling of inbound calls in a busy working environment
- Liaise with the Customer Relation Team to provide a satisfactory response to any complaint.
- Provide support to the Customer Relations Team when required.
- Capture dates and times at which contact has been attempted or achieved.
- Organise calls to incorporate clients requested call back times.
- Undertake training as required.
- Take part in team meetings to share learning and improve processes.
- Perform other tasks as required by management.
- Deliver on your promises.

**Physical conditions**

You will be based at Head office for your initial training period. Once this is completed you will be home based with 1 day a week in the office. There are shifts given on a rota basis with a one-hour break for lunch to be taken flexibly. Weekly hours are 37.5.

**Salary**: £20,725.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: OJDCHE

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