User Experience Lead

7 months ago


Tewkesbury, United Kingdom Bromford Full time

Are you passionate about user-centred design and ready to make a significant impact on user experience at Bromford? We are seeking a dynamic **User Experience Lead** to spearhead our UX efforts on a fixed-term contract for up to 12 months, ensuring our diverse users achieve their goals quickly and efficiently across various platforms.

In addition to your UX responsibilities, you will play a crucial role in stakeholder management, ensuring their expectations are understood and met. By liaising with stakeholders, you will build journeys and plans that evolve their needs into tangible solutions. Your ability to manage and align stakeholder expectations will be key to the successful implementation of user-centred designs. You will collaborate with stakeholders to incorporate their insights and feedback, ensuring that the final designs not only meet user needs but also align with business goals.

You will plan and lead generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be adopted by business, product, and design teams. Additionally, you will mentor a user experience apprentice, fostering a collaborative and growth-oriented environment.

Ideally, you have experience working with transactional processes such as payments and requests, as well as lead generation and marketing journeys like sign-ups for more information. Your working knowledge of design standards will be crucial, and you should thrive on technical detail while embracing innovation with a readiness to fail fast and learn quickly. Logical and methodical thinking to address business challenges with user-centric solutions will be essential.

Excellent written communication skills are a must, particularly for creating prototype designs and supporting documentation. Your persuasive communication and storytelling abilities will help engage colleagues and stakeholders in the UX journey, while a positive attitude and collaborative approach will be vital in managing conflicting views and opinions. A solid understanding of WCAG 2.2 AA guidelines and their impact on user experience is also required.

Join us for a full-time adventure in our 'roaming' position where you will travel to our workspaces in Wolverhampton, Tewkesbury, Lichfield, or Chipping Sodbury, so a full UK driving licence and access to your own vehicle are essential. You'll enjoy a flexible week split between workspaces and home, offering the perfect balance.

**Benefits of belonging at Bromford**

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:
27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

️ Retail discount schemes to help you save on spending such as food shops, clothing and technology
- ️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary



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