Customer Service Manager

3 weeks ago


Rochdale, United Kingdom Northern Employment Services Full time

**Customer Service Manager**

**Location: Rochdale**

**Hours: Monday - Friday (40 hour working week)**

**Salary, up to £35,000 p/a (Depending on experience)**

We have an exciting new opportunity as a Customer Service Manager located in the Rochdale area for a well-established manufacturer with customers and suppliers worldwide. As a Customer Service Manager you are responsible for leading a small, professionaland highly dedicated Customer Service team, ensuring that as a team that the level of Customer Service is maintained at high standard at all times

**Role and responsibilities of a Customer Service Manager**
- Coach and motivate the team to ensure that the standards of Customer Service remain high at all times
- Develop and train team members with the ability to provide hands on support also
- Carrying out outbound calls to existing customers to ensure that they are advised on upcoming orders, whilst advised on future orders and upselling and cross selling when required
- Continuously identify areas of improvement with the department and implement positive changes when required
- Liaising with other departments within the business to ensure that clients and customers are kept updated with orders
- Updating all customer and client accounts when required
- Liaising with suppliers worldwide

**Skills and experiences of a Customer Service Manager**
- Previous hands on Management experience within a Customer Service environment
- Experience of working within the manufacturing industry.
- 4 years+ Customer service experience
- Ability to prioritise and plan workload
- Attention to detail for accurate data analysis and auditing
- Self-motivated with the ability to work to tight deadlines
- Ability to create good working relationships

Location: Rochdale

Monday to Friday - 40 hours per week

**Salary**: Up to £35,000 p/a

Unfortunately, due to a high number of applicants, only those that are shortlisted will be contacted.

Northern Employment Services is a leading recruiter specialising in Temp, Temp to Perm, Contract and Permanent placements in a number of sectors including Manufacturing, Industrial and Production, Logistics and Distribution and Commercial.


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