Customer Service Advisor

4 weeks ago


StokeonTrent, United Kingdom Halecroft Recruitment Full time

We have an exciting opportunity for an experienced, enthusiastic, and motivated **Part-Time Customer Service Advisor **to support the Digital Team by delivering advanced services to patients with long-term conditions who have been prescribed a new medication.

**Role & Responsibilities**:

- Your primary task would be to identify potential patients eligible for the New Medicines Service. Contacting those patients to explain the benefits of the service and gain their consent accordingly.
- Book telephone appointments for those patients to speak with an expert regarding their new medication
- You must demonstrate initiative and divert any queries that patients may present to the customer service or clinical team

**Experience**:

- Excellent communication and interpersonal skills are essential
- Ability to demonstrate initiative
- Full training and support will be available to ensure that the team can provide the best possible care to patients
- Time management
- Telephone experience
- Call centre/customer service experience would be ideal

**Additional Information**:
**Hours**: 6 hours per week, between 9 am and 6 pm - each Friday (Extra hours will be available to cover holidays)

Office based within the warehouse - Meir, Stoke on Trent

You will be enrolled in a training course to fulfill the requirements of this role

**Length of Assignment**:May - September 2023

**Only applicants with the Right to Work in the UK will be considered for this position.



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