Help Desk Support
4 days ago
**The Company**
Chorus Intelligence is a global technology company headquartered in the United Kingdom. Its North American headquarters is in Virginia Beach, VA.
We are trusted suppliers of investigative software that enables our customers to confidently turn data into intelligence and evidence. We have created the Chorus Intelligence Suite, a modular software solution that assists law enforcement through each stage of a digital investigation.
Chorus has been providing law enforcement with innovative software solutions since 2011. We are established in most of the UK’s Police Forces and Government Agencies and are growing exponentially across North America.
At Chorus Intelligence, we work hard to ensure that we conduct our business in a way that gives our customers confidence that our operations are secure, continuously improving and designed to meet the expected levels of quality.
**The Culture**
Chorus Intelligence prides itself on being customer focused and driven, following our core values in all we do. We employ agile working practices and a flat organisational structure that keeps us all in proximity. Ideas and new ways of working are encouraged, with quick decisions and actions allowing us to deliver high customer satisfaction and excellent retention rates.
**The Location**
Chorus Intelligence has offices in Cambridge and Woodbridge. This role is based at Woodbridge. You will benefit from free parking at either site.
**The Role**
We have an exciting opportunity to join our Helpdesk Support function which is our central point of contact for all customers regarding any issues related to our products. Assisting our service users to log issues and to provide 1st and 2nd line support by answering their questions to resolve these issues, helping to maintain our 98% service response satisfaction rate. You will be required to guide the service users through corrective steps. Working closely with the Team Supervisor and other members, your in-depth knowledge of our products will ensure we continue to provide great customer service.
Full training on our products will be provided with a continual development program.
**Must be/have experience of**
- Previous experience in a customer support role is essential
- Can do attitude
- You're a collaborative team member with excellent communication skills
- Able to deal with problems with a calm demeanor and know when you need to escalate problems
- You must have great attention to detail
- Be methodical
- Self-motivated
- Eager to take on new challenges as they arise
- Computer literate
- Well-organised
**The Benefits**:
- Competitive salary
- Vitality healthcare
- 25 days holiday
- Death in service - 6 x salary
- Share options
- Subsidized Gym membership
- Training
- Pension (auto enrollment)
- Security clearance
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Woodbridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
Work Location: Hybrid remote in Woodbridge
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