Help Desk Coordinator

2 weeks ago

Woodbridge, Suffolk, United Kingdom CALIBRE Full time

Role Overview:

This role involves providing comprehensive administrative support to a busy service delivery team. You will handle tasks such as answering calls, responding to emails, and resolving technical issues in a timely and efficient manner.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong problem-solving attitude. They will also be responsible for maintaining accurate records, updating databases, and performing other administrative tasks as needed.

Job Responsibilities:

  • Provide exceptional customer service by answering phone calls, responding to emails, and resolving technical issues
  • Work closely with the service delivery team to ensure seamless delivery of services
  • Maintain accurate records and update databases as required
  • Perform other administrative tasks as needed

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and meet deadlines
  • Strong organizational and time management skills
  • Proficient in using computer software and systems

Working Conditions:

The successful candidate will work in a dynamic and fast-paced environment with a focus on delivering exceptional customer service. The role requires a high level of flexibility, adaptability, and resilience. The salary for this role is £28,000 per annum, and benefits include health insurance, paid vacation time, and opportunities for professional development.

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