Higher Clerical Assistant
4 months ago
**About The Service**
The Multi-Agency Safeguarding Hub (the MASH) is the first port of call for anyone who may be worried about the welfare of a child in Cardiff. The MASH responds to members of the public, and to professionals who might need advice or who want to report concerns.
The quality and timeliness of the information gathered and recorded helps to shape decisions taken about how best to help children and their families.
The admin staff are highly valued, playing an essential role in the support we offer to children and families. Their skill and efficiency in the accurate and timely recording and processing of information, helps the hub to respond to children who need help as quickly as possible.
**About the job**
We are looking to recruit to 2 permanent 2 temporary posts.
A Higher Clerical Assistant is required to provide support to the Multi Agency Safeguarding Hub and case management social worker teams. Duties include taking calls and processing various information using a computerised system. Given the time-critical nature of the work of the teams, the ability to work to a deadline is important.
**What We Are Looking For From You**
Given the nature of the teams’ work, we know that the person we’re looking for will need to be energetic, motivated and be able to work at a fast-pace.
Working in Children’s Services isn’t for everyone but for those who are able to commit to doing so, with enthusiasm and energy, they can make a huge difference to the opportunities and outcomes for children and families. They will also learn that within Children’s Services, everyone’s contribution matters.
The person for the role will be part of a team. We recognise that this is important; everyone needs the support of colleagues during the working day. That person will also need to be able to use their initiative when needed.
The person we’re looking for needs to be able to show attention to detail; it’s vital that the information processing is done accurately. We use a variety of Microsoft Office packages as well as databases for client record management. The knowledge that you already have will be valued and we will work with you to plug any gaps about specific packages because we want to support you to become the best that you can be in this role.
**Additional information**
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
The MASH Admin team are working under the Hybrid Working Model and work between their home and County Hall. This provides an environment where work/life balance is promoted but also affords opportunities to link in with colleagues and team members for peer support.
This post is suitable for post-share.
- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02158
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