Outbound Calling Agent

7 months ago

Birmingham, United Kingdom British Heart Foundation Full time

Do you have experience of outbound calling in a call centre environment?

Do you thrive on connecting with people and making a difference?

Look no further Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.

About the role

As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.

Here’s how you’ll make a difference:
- **Supporter Engagement Specialist**: Connecting with our BHF supporters through outbound calls.
- **Fundraising Event Advocate**: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride.
- **Customer Experience Ambassador**:Enhancing satisfaction and relationships through social media and stewardship activities.

Working arrangements

We have three 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you- Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
- Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
- Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
- Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions. Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shines through.

What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.

Our generous staff benefits include:

- 30 days annual leave plus bank holidays
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance

**About us**

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What is the interview process?

We are planning first stage interviews to be a telephone interview. The second interview will be either face to face in our Birmingham Office or over MS Teams shortly after the advert close date.

How do I apply?

Please note internally this role is known as "Customer Engagement Advisor "

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