Governance and Functional Support Assistant

3 weeks ago


Sutton and Manor, United Kingdom iWork Recruitment Limited Full time

Contract to start 03-01-22 until 31-03-23 with a possible extension.

**JOB PURPOSE**:
Reporting to the Governance and Functional Support Lead, the post holder will be part of the Functional Support team, responsible for ensuring the effective operational support of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester authorities. The post holder will manage and resolve support and service requests (level 1 and level 2), escalating priority system defects and service requests.

**PRINCIPAL RESPONSIBILITIES**

Reporting to the Governance and Functional Support Lead, the post holder will provide frontline support of the Unit4 ERP system. Support responsibilities will include troubleshooting system problems, processing service requests, access/security administration, supporting system upgrades.

Working with the Governance and Functional Support Leads, the post holder will contribute to the effective running and system administration of the Unit4 system as per agreed SLAs, including health checks on the stability of the Unit4 platform, identifying trends on incident/defects, investigation and their resolution.

The post holder will conduct routine periodic activities in the Unit4 system as directed by Governance and Functional Support Leads to maintain system performance and operation, inclusive of data entry and tasks such as hierarchy maintenance, ensuring completion with accuracy, efficiency and to set timescales.

Escalating complex defects/incidents to the Governance and Functional Support Lead or to third party support where appropriate and monitoring progress and resolution.

Assist the Governance and Functional Development Lead on maintaining user access roles and user security.

Respond to queries from stakeholders, customers, staff to ensure that the Unit4 support provide effective, efficient, accessible services that maximises customer satisfaction, quality assurance and service delivery.

5221125-12-22

**Salary**: £13.91 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 5221125-12-22



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