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Hotel Receptionist
3 months ago
**Receptionist, Zero hour contract, Must be flexible to work evenings and weekends**
**TASKS, DUTIES AND RESPONSIBILITIES PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS**
- Is available to register, process, and greet guests promptly.
- Checks the daily arrival list, ensuring all relevant Back up is present.
- Welcomes customer to the hotel.
- Responds to customer requests for information about the hotel and its surroundings.
- Arranges for special services requested by the customer.
- Stays current with developments in the hotel by reviewing the Daily Info Board each shift.
- Arranges fulfilment of customer services by working with:
- Porters
- Housekeeping
- Reservations
- Food & Beverage
- Allocates rooms and issues appropriate keys.
- Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and special requests
- Changes room rates and guest rooms if approved by Duty Manager.
- Handles incoming guest room reservations.
- Is aware, at all times, of current room status and room availability.
- Is aware of Radisson Blu service concepts.
- Is fully aware of, and knows how to handle, all current and future hotel promotions.
- Utilises yield management to maximise room revenue.
- Increases hotel revenue by promoting food and beverage alternatives within the hotel.
- Knows the names of key people within Radisson Blu and Rezidor.
- Minimises loss of revenue by adhering to all established credit procedures
- Insures all guests establish credit upon check-in.
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
- Improves cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for cash and credit card paying customers.
- Identifies and records special billing instructions and notifies accounting and Duty Manager.
- Completes Shift closing accurately by getting appropriate approval signatures on Cashier envelopes.
- Adheres to hotel polices regarding the use of personal floats.
- Communicates effectively with guests, colleagues, and supervisors.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Handles difficult situations to best of ability.
- Communicates open and closed dates, availability and condition of rooms to Duty Manager.
- Keeps effective key control.
- Ensures that guest mail and messages are delivered promptly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
- Issues safety deposit boxes to guests upon request.
- Deals with all complaints and negative comments promptly and inform the Duty Manager.
- Ensures system security by running regular On Line Back Ups and printing Emergency Reports every 2 hours.
- Actively promote the Radisson Rewards programme and focus on reaching enrolment targets
- Maintains a pleasant working environment by keeping work areas tidy at all times.
- Is familiar with all daily business ongoing in the Hotel Meetings and Events areas.
- Completes Trace reports and actions special requests for all arrivals due
- Manage minibus bookings and ensure that it is charged correctly, and volunteer to drive the minibus (if over 25years & insured)
**Previous hotel experience is preferable but not essential. Must have customer service background**
**Job Types**: Part-time, Permanent
Part-time hours: 40 per week
**Salary**: £10.75 per hour
**Benefits**:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
