Durham Hotel Receptionist

1 month ago


Barnard Castle, United Kingdom Roadchef Full time
Receptionist Opportunity at Super 8 Hotel

We are seeking a skilled and friendly Receptionist to join our team at the Super 8 Hotel in Durham. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment, where no two days are the same. You will be working closely with our Site Director, Aga, and the rest of the team to ensure that our guests have a comfortable and enjoyable stay.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments and handle cash transactions.
  • Maintain a high level of knowledge about our hotel and its services, including room types, amenities, and local attractions.
  • Work collaboratively with the rest of the team to ensure that our guests have a seamless and enjoyable experience.
What We Offer

We offer a range of benefits to our employees, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free onsite parking.
  • Contributory pension scheme.
  • Access to occupational health support.
  • Employee assistance program.
  • Mental health first aiders.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and accuracy when handling cash transactions.
  • Knowledge of hotel operations and customer service principles.
  • Ability to work a variety of shifts, including evenings and weekends.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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