Service Charge

4 weeks ago


Wiltshire, United Kingdom Aster Group Full time

Are you looking for a role that is varied, busy and grows your knowledge of housing? We have a new Service Charge & Section 20 administrator role in our Customer Services team.

**What you’ll be doing**

As a member of the Service Charge team, you will play a key role in provide administration support to the team. Not only will you be involved in day-to-day administration task such as: booking appointments, providing admin support at meetings, preparing basic letters and mail merges. But you will also play a key role in the provision of accurate information needed during the sales process. You will be a first point of contact for customers with queries about their service charges and section 20 consultations. As well as this you will provide key support to our Section 20 Officer with large scale mailings. This support will range from: liaising with our external mailing company, to producing a manipulating large volume of data to produce accurate mailing lists, creation of purchase orders, supporting with the design of correspondence and dealing with enquiries from customers.

The team are made up of 22 colleagues so there’s plenty of people on hand to help you out and lots to get involved in, no two days can be the same with the differing queries the team get from internal and external customers.

**About you**

You’ll need to have experience using Microsoft office, specifically excel and word to be able to manipulate data and complete mail merges effectively and efficiently; you’ll also need your GCSE passes in English & Maths.

The role can be fast paced so you’ll need to be able to manage your own workload and be able to juggle fluctuating priorities. You may be working on a few things at the same time so attention to detail is key.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team, and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Interviews will be held in the Devizes hub and will consist of a short IT skills assessment.



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