Guest Service Supervisor

2 weeks ago


Staverton Wiltshire, United Kingdom The Greenway Hotel & Spa Full time

*2024 Winners of the Springboard Excellence awards in Employee Engagement & Health/Wellbeing*
What youll be doing?
As Food & Beverage Supervisor, you will work alongside the Restaurant and Bar teams overseeing all elements of our multi outlet operation from dining to bar, lounge, and afternoon tea service. You will work alongside our team to craft and design the operational delivery behind food concepts - leading by example to deliver intuitive and memorable service to all our guests.
You will inspire the team with clarity and confidence, ensuring the department is prepared and organised whilst also assisting the Managers with ensuring all guests are happy and receiving the best possible service.
What youll need to be a great Food & Beverage Supervisor?
To be professional, knowledgeable and dedicated to delivering first class experiences to guests; high standards will be second nature to you;
Comfortable working within a volume led environment, as well as more intimate dining settings;
The ability to lead a team of between 30+ team members, demonstrating strong leadership skills; with proven experience of team retention;
Excellent communication skills, and level of English
both written and spoken; with the confidence to build relationships with the wider hotel team and guests;
To enjoy working in a fast paced environment with a can do attitude & to love the buzz of being busy;
Experience working within an environment within the consortia's of Pride of Britain, Relais & Chateaux or Small Luxury Hotels of the World would be ideal;
Whats in it for you?
Our bespoke Eden Extras benefits platform offers:
Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
Fairly distributed Service Charge/Gratuities paid monthly;
Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
Access to our wellbeing centre with Hello Fresh Recipes, fitness videos and money management tools;
Cycle to Work Scheme and Electric Vehicle Lease Scheme;
Health plans for dental, optical, alternative health care + 24 hour GP access;
Discounted stays, spa treatments, golf and leisure access across EHC properties;
Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
Access to Eden Engage
our employee portal with regular team news;
Grow with us via apprenticeships and bespoke leadership programmes
RISE & THRIVE;
Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
Return to work financial support for those returningfrom maternity leave;
Youll also get free parking, meals on duty, uniform etc.but you already knew that, right?
Our culture focuses on collaborationso we regularly involve our teams in helping to shape this via:
- An opinion that counts.regular surveys and forums that ask YOU for YOURopinion;
- A You said, we did approach so that you know were taking your feedbackseriously;
- A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;
We are proud to
be members of the Hoteliers Charter and are committed to providing a
great place to work with our teams at the heart of all we do
we lead with a values led approach
based onHeart, Honesty, Spirit and Team,which were written by our people for our people.
Testament to this is our multi award wins in employee wellbeing and engagement.
Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.
INDHP
TPBN1_UKCT



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