Administrator

4 weeks ago


Hook, United Kingdom Mulberry Recruitment Full time

**Administrator**

**Location : Hook**

**Salary : £24,000 + benefits**

**Monday to Friday 8am - 5pm**

**Are you an experienced Administrator looking for a new and exciting role?**

**Daily Duties**

Your primary role will be to support the Customer Service Manager with the day to day administration of a busy customer support team.

This will include ensuring the order lifecycle and lifetime support of the customer is delivered in line with the company procedures

Champion the customer support system, ensuring all support requests are responded to within the agreed timescales and to the customer satisfaction

Process repair/maintenance orders in a timely and efficient manner

Provide day to day support to the internal stakeholders, agents and customers

Coordinate with the customer/agents and internal departments when remote or on-site installation and training is required

Generate various weekly/monthly reports

Arrange the outward shipping of orders and supporting the Logistics Administrator when required (training will be given)

**Knowledge, Skills, Qualifications and Experience**

Previous experience within an administration / co-ordination role is desired

Previous customer service/facing role would be an advantage.

Excellent verbal and written communication skills

Excellent attention to detail

Excellent time management

Must be organised, methodical, able to multi-task.

A team player, with a strong desire to succeed, and a can do attitude

Ability to work well under pressure.

Have a high level of initiative and ability to work independently with minimum supervision


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