Coordinator

2 weeks ago


Bristol, United Kingdom Signature Recruitment Ltd Full time

Signature recruitment have partnered with a Bristol based healthcare provider in the hunt for a Coordinator to join the team and look after patient enquiries. Joining a large and friendly team, you will be responsible for both front of house and behind the scenes administration and customer support, ensuring patients queries are handled quicky and sensitively. This role is based around 4 different surgeries in south Bristol, across Bedminster and Southville. This is a great opportunity for someone looking for a local, friendly company who really value their staff.

The company have both full and part time roles available. If full time, the hours would be 8:15am - 6:45pm Monday and Friday alongside two additional afternoons. Part time hours are 26.5 hours from 1:15 pm to 6:45 pm. The role is office based due to its nature.

**Salary and Benefits**
- £11 per hour (£22,880 FTE) rising to £11.55 after 12 months (£24,024)
- 27 days annual leave + bank holidays
- NHS pension
- Cycle to work scheme
- Blue light card for shopping and eating discounts
- Excellent training and development

**Responsibilities**
- Processing and dealing with online queries, booking appointments if necessary and consulting with the tirage GP with any queries.
- Reception duties including receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, polite, efficient and effective way.
- Answering phone queries, booking in appointments and following up with professionals.

**Requirements**:

- Excellent customer service (both on the telephone and face to face) and problem solving skills
- Great communicator who enjoys working as part of a team.

**The small print**: This role is available on either a full time or a part time basis. Full time is 40 hours, part time 26.5 (specific hours above). The role is office based and requires travel to different surgeries, all in the Bedminster area. For more information please contact Sara at signature today
- Required skills

A customer service background

A strong communicator

Well organised with good time-management skills


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