Customer Service Administrator

3 weeks ago


Cannock, United Kingdom Wolverhampton Commercial Full time

**Customer Service Administrator**
**Cannock**
**Permanent**
**£22,000 - £24,000 per annum**
**8:30am - 5:00pm, Monday to Friday**
Are you an experienced customer service administrator? Do you have a passion in building strong, working relationships? Your next opportunity starts here
A permanent opportunity has arisen for a Customer Service Administrator to join my client in the Cannock area. You will be joining a thriving business that has excelled in recent years. As a Customer Service Administrator, you will be responsible for buildingand developing relationships with their franchises and customers.
**Duties and responsibilities**:

- Deliver a resolution to customers and national account queries
- Manage orders through the internal portal and produce all necessary documentation for shipments and deliveries
- Handle complaints using the CRM to record all information and track progress
- Gather quantitative and qualitative feedback on products and services

**Skills and experience**:

- A minimum of two year’s experience in an office based, customer service role
- Business to business customer experience is an advantage
- Must have excellent communication skills
- Able to learn quickly and can follow processes/procedures
- Excellent IT skills including working knowledge of Microsoft packages including Excel

**Benefits and perks**:

- Life assurance
- Contribution towards eye tests
- Private medical insurance (after successful probationary period)
- Staff purchases (after successful probationary period)
- Critical illness cover (after successful probationary period)
- Holiday purchase scheme (after 1st year)



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