Band 5 Teenage Cancer Trust Tya Service

4 days ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen within the West Midlands Teenage and Young Adult (TYA) Service based at University Hospitals Birmingham. We are looking to recruit a Teenage Cancer Trust TYA Service Administrator for 30 hours a week for 12 months fixed term to cover maternity leave.

The post is funded by Teenage Cancer Trust, employed by UHB.

The post holder will play a pivotal role in the day to day operations of the TYA Service in the West Midlands working closely with the Teenage Cancer Trust Lead Nurse, Lead Clinician and TYA Service establishing close links with other staff both within the PTC and at the 7 other hospital sites designated for TYA care across the across the network. The post holder will demonstrate high quality administrative and secretarial support to ensure a seamless service is provided at all times, enabling it to function effectively and efficiently to support the team in delivering agreed quality standards of patient care and performance targets.

The post will be based at the Queen Elizabeth Hospital, Birmingham as the principal treatment centre for TYA patients aged 16-24 years, with some flexibility to work from home, and also provide administrative support at Birmingham Children's Hospital who are the principal treatment centre for 13-16 year old TYA patients.

**Main duties, tasks & skills required**:
The post-holder is expected to develop a full understanding and overview of the TYA Service workload including all incoming mail (inc. electronic), telephone calls, messages and meetings. This can often be complex and challenging. This level of knowledge, understanding and initiative will enable the post-holder to fully support the senior members of the team by managing diaries, arranging and taking minutes at meetings, accurately recording data/information and developing a structured system to ensure that meaningful data is collected and collated, correspondence is seen and actioned by the TYA team in an informed, timely and effective manner.

The Teenage Cancer Trust Young Persons Unit is the base for the TYA service which provides a home from home environment for TYA undergoing chemotherapy, radiotherapy, symptom control and palliation. The TYA team understand that this is an impressionable time in the TYA's life and aims to provide specialist care and emotional support through their treatment and prepare them for the future. It aims to do this by putting the young person first, cancer diagnosis second.

We are looking for an exceptional individual who must enjoy working with TYA, be resilient to inevitable service challenges, and have a sense of humour, compassion and sensitivity and enjoy working as part of a multidisciplinary team.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Word processing. Advance typing skills to RSA III standard or equivalent
- Evidence of continuing professional development

**Experience**:
**Essential**:

- Evidence experience in continuing education and development particularly in terms of word processing / secretarial/ administrative skills.
- Experience of dealing with the Public/Customer service experience
- Significant relevant senior secretarial experience
- Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working within a

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