Booking Clerk

**Job Title**: Booking Clerk

**Trust Location**: Tameside and Glossop Integrated Care NHS FT

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Tameside and Glossop Integrated Care NHS FT would love to hear from you

**About the Trust**

At Tameside Hospital serves a community of 250,000 people across Tameside and Glossop.

As a busy Foundation Trust Hospital, we provide a range of high-quality elective, emergency and specialist services for adults and children. Our mission is to work with colleagues, patients, carers and the wider public to ensure that at our Hospital, Everybody Matters. Care, Safety, Dignity, Communication and Learning are values and behaviours which underpin our actions and guide us through our improvement journey.

**What you’ll be responsible for**:

- Provide efficient and effective administrative and clerical/reception support to the relevant members of the Spinal Injuries Unit and patients, be first point of contact for patients and service users.
- Answer telephone in a timely and professional manner in line with the organisation’s PROUD values and frequently check answerphone messages from patients and staff.
- Book appointments for patients, ensuring that high risk patients are seen within agreed waiting times and send out letters detailing date, time, and place of appointment. Book interpreters for patients who require this.
- Cancel appointments where necessary and ensure that all patients are informed and booked back into alternative appointments.

The role will involve, but not be limited to you performing the above

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent telephone manner & interpersonal skills/customer service skills.
- Excellent written communication skills.
- Knowledge of Microsoft Packages e.g., Outlook, Word, Excel, PowerPoint.
- Experience of working within a demanding environment.
- System knowledge of Lorenzo.

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Job Types**: Part-time, Temporary contract
Part-time hours: 30 per week

**Salary**: £11.45 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: 64273