Customer Support

1 week ago


Orpington, United Kingdom Julie Rose Recruitment Full time

We are seeking a Customer Support person who is a self-starter who is eager to provide account managing and logistics services to clients for a company based in Orpington.

**Key Responsibilities for the Customer Support role**:

- Client Support/Customer Service - Issue product quotations, answering calls, dealing with queries Clients
- Route Planning - daily schedules and reactive jobs for the operatives
- Office Support - Answering telephones, Stock control and purchasing, warehouse conditioning - all products are neatly stored and packed away, take receipt of deliveries and notify members of staff of product delivery, office refreshment ordering, supportin times of absence or short staffed
- Schedule Planning - Lead Support for the operatives. Daily schedules and reactive jobs for the operatives
- Contracts Management System - Updating of tasks on contracts, supplier orders, attaching documentation to contracts
- Assist Directors and Office Manager with any ad hoc requests
- Area Manager Support - Bespoke order placement, provide quotations, update folders on server, collating communication and signing in books, co-ordinate the implementation of new contracts on time by ensuring adequate and correct stock is available and adequateteams are mobilised effectively
- Accounts Support - cross check sales & purchase invoices, query & chase invoices outstanding
- Liaise with Health & Safety to make sure all RAMS and procedures for Services are up to date
- Attend Operations meetings at Head Office with the Office Manager, current suppliers, operatives and subcontractors
- Establish and manage new supplier leads
- Maintain Business Social Media updates

**Key Skills for the Customer Support role**:

- Have excellent attention to detail
- Have sound administration and organisational skills
- Be computer literate (minimum of Word/Excel)
- Have the ability to communicate with people at all levels
- Be ambitious to learn, develop and succeed
- Be customer focused

Monday to Friday 09:00am-5pm

Office based - Orpington

Free parking



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